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Privacy Policy

Last updated: April 2026

1. Introduction

AK Digital Marketing (“Company,” “we,” “us,” or “our”), operating under the brand name TractionHub, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Service”).

By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service. This policy should be read alongside our Terms of Service and Cookie Policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, Instagram handle, and profile details provided during registration.
  • Content submissions: stories, images, and other content you submit through the Service.
  • Payment information: billing details processed through our payment processor (Stripe). We do not store full payment card numbers on our servers.
  • Communications: messages you send to us via email or support channels.

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, actions taken, timestamps, and referral sources.
  • Device and browser information: IP address, browser type and version, operating system, screen resolution, and device identifiers.
  • Cookies and similar technologies: as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service;
  • Process transactions and send related billing notifications;
  • Analyze usage patterns and improve the Service through analytics;
  • Send marketing communications (with your consent, where required by law);
  • Respond to support inquiries and provide customer assistance;
  • Detect, prevent, and address fraud, abuse, or technical issues;
  • Comply with legal obligations.

4. Analytics and Marketing Tools

We may use the following third-party analytics and marketing tools. These tools are loaded only after you provide consent through our cookie consent mechanism:

  • PostHog: product analytics to understand how users interact with the Service.
  • Google Analytics: website traffic and usage analytics.
  • Microsoft Clarity: session recording and heatmaps to improve user experience.
  • Meta Pixel: conversion tracking and advertising measurement for campaigns on Meta platforms.

You can manage your preferences at any time through our cookie consent tool or by visiting your browser settings.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

6. Third-Party Services

The Service integrates with and relies on the following third-party services:

  • Stripe: payment processing. Stripe's privacy policy governs how they handle your payment information.
  • Clerk: authentication and user management. Clerk processes your login credentials and session data.
  • Convex: backend data storage and real-time data synchronization.
  • Instagram / Meta API: content distribution and account connectivity. Your use of Instagram is subject to Meta's own terms and privacy policy.

We encourage you to review the privacy policies of these third-party service providers.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will delete or anonymize it in accordance with our data retention practices.

8. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your country of residence. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country. We take appropriate safeguards to ensure your information remains protected in accordance with this policy.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data, subject to legal retention requirements.
  • Data portability: request a machine-readable copy of your data.
  • Marketing opt-out: unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at support@tractionhub.io. We will respond within 30 days.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child under 16, please contact us at support@tractionhub.io.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

12. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

Privacy Policy — TractionHub